FAQs
More FAQs- Are your technicians trained and certified for handling hazardous materials and what are their specific qualifications?
- What does pre-loss condition mean?
- Will I have to be home all the time during the restoration process?
At ServiceMaster Restore, we take the safety and well-being of our customers and employees very seriously. That's why our technicians go through rigorous training and certification processes to ensure they are fully equipped to handle hazardous materials and pathogens. Our team receives training from industry experts on proper handling, cleaning, and disposal of biohazardous materials. They also receive certifications in specialized techniques and equipment usage to effectively clean and disinfect affected areas. Rest assured that when you choose ServiceMaster Restore, you are choosing a team of highly qualified professionals who prioritize your safety above all else.
There may be some damage to your home and property that existed prior to your loss. Therefore, these damages will not be included in the scope of repairs. We are responsible for returning your home to how it was before the damage occurred, in other words, to its pre-loss condition, using materials of like-kind and quality. At your request, we will provide you with an estimate for any additional construction projects you may wish undertaken by our team. This additional work is termed, “non-insured work.”
No, we will do our best to make sure you may go about your daily routine without having to worry about having to be at home all the time during the restoration process. For site access, you can provide a key to your ServiceMaster Restore Project Manager or opt to install a private-code lock box on the property.